Retarus

Planned Maintenance In Progress

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Locations

EAS Portal




Operational

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Transactional Email




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E-Mail Security Inbound




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Fax Services Inbound




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Fax Services Outbound




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Intelligent Capture Services (ICS)




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Intelligent Document Processing (IDP)




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SMS Services




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Voice Service




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WebExpress




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Retarus Support




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Certificate Changes




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Retarus Services
US Local Number Carrier MigrationPlanned Maintenance

Description

During the months of May through June 2026, we will be working on an internal migration with one of our carriers for our Local Numbers. This work will only be performed on Tuesdays and Thursdays during this period. There should be no impact to your existing numbers. Should you experience any issues or concerns during this time please create a support ticket.

Components

Fax Services Inbound

Locations

US 1, US 2

Schedule

May 1, 2026 06:00 - June 30, 2026 18:00 UTC


May 1, 2026 06:00 UTC
UPDATE

Scheduled maintenance is starting.

Scheduled Maintenance

SMS - France Alphanumeric Sender ID Requirements Change Effective: 1 March 2026Planned Maintenance

Schedule

March 1, 2026 00:00 - April 7, 2026 00:00 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

We would like to inform you that there are new rules in place for the alphanumeric sender ID for France, starting March 1, 2026. These rules prohibit the use of special characters in sender IDs. The special characters include spaces, accents, hyphens, underscores, and the "+" and "-" symbols. & # @ "etc… What needs to change on your side: Verify that all the sender ids that you are using for sending traffic to this location are compliant to the new rules and update them internally. Failure to make these changes will result in failed traffic.

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