Retarus

Planned Maintenance In Progress

Updated a few seconds ago

Locations

Retarus Services
Retarus EDI x400 maintenancePlanned Maintenance

Description

Retarus will change the x400 service endpoint. During this maintenance period, all services will remain accessible. No action will be necessary from customers' end for this update as the new endpoint will be implemented across all our customers' x400 boxes.

Components

EDI Services

Locations

DE 2

Schedule

April 23, 2024 08:00 - April 25, 2024 15:00 UTC


April 23, 2024 08:00 UTC
[Update] Scheduled maintenance is starting.

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Scheduled Maintenance

Retarus Network Backend upgrade Planned Maintenance

Schedule

April 29, 2024 11:00 - 15:00 UTC

Components

EAS Portal, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, SMS Services

Locations

DE 2, DE 1

Description

Retarus will maintain several components of the network backend to enhance overall stability and performance. These changes have been extensively tested and no service interruptions are expected.
Retarus SMS maintenancePlanned Maintenance

Schedule

April 30, 2024 10:00 - 14:00 UTC

Components

SMS Services

Locations

DE 2, DE 1

Description

Retarus will upgrade several SMS backend components. This change aims to increase performance and reliability of the SMS processing. The SMS services will continue to be available during this time window.
Retarus software upgrade of fax outbound servicesPlanned Maintenance

Schedule

May 2, 2024 08:00 - 09:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade the outbound fax service. During this time window, no service disruption is expected. This maintenance will add new and improve features as well as introduce some minor bug fix.
Retarus software upgrade of Fax inbound servicesPlanned Maintenance

Schedule

May 2, 2024 12:00 - 13:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade a component responsible for the processing of inbound and outbound faxes. All services will continue to be available during this change and no downtime is expected. This change introduces internal optimizations and bug fixes. 
Retarus Webexpress maintenancePlanned Maintenance

Schedule

May 6, 2024 09:00 - 12:00 UTC

Components

WebExpress

Locations

DE 2

Description

Retarus is implementing an upgrade to the internal communication system for Webexpress fax jobs, leveraging the expanded infrastructure. This change is expected to be seamless and without any service disruptions. However, all connected users will be notified and requested to log off and log in again during the mentioned time window.
Retarus software upgrade of Fax inbound servicesPlanned Maintenance

Schedule

May 6, 2024 12:00 - 13:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade a component responsible for the processing of inbound faxes. All services will continue to be available during this change and no downtime is expected. The changes in this update bring internal optimizations. 
Retarus software upgrade of Fax auto reply servicePlanned Maintenance

Schedule

May 7, 2024 12:00 - 13:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade the Fax auto reply service. During this time, we will be upgrading the service and provide rendering improvements for faxes being sent from the service. During the maintenance, all services will continue to be available and no downtime is expected. 
Retarus software upgrade of Fax servicesPlanned Maintenance

Schedule

May 8, 2024 11:00 - 12:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade a component responsible for handling inbound and outbound faxing. Additionally, we are updating the services responsible for sending emails to our customers. During this time window, no service disruption is expected. This update will introduce bug fixes and reliability upgrades.
Retarus software upgrade of Fax inbound servicesPlanned Maintenance

Schedule

May 13, 2024 07:00 - 09:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will update internal queue settings for the service Fax2Mail to align them for all customers. We do not expect any impact for customers. However, in some rare cases, some customers could receive faxes from additional MTAs. After the change, Retarus will monitor the general mail delivery for all customers. 

History

Webexpress::Degraded performanceDegraded Performance

Incident Status

Degraded Performance


Components

WebExpress


Locations

DE 2



April 25, 2024 12:35 UTC
[Resolved] We have monitored and noticed no further issues. The service is operating completely normal again.

April 25, 2024 12:34 UTC
[Monitoring] The service has been restored and all services are operating normally. We will continue to monitor the traffic closely to ensure the functionality of the service.

April 25, 2024 12:31 UTC
[Identified] We have identified the root cause of the issue and are working on the resolution. The availability of the services is restored.

April 25, 2024 12:12 UTC
[Investigating] We are currently experiencing an issue with our Webexpress service. Login is currently not possible. We are investigating and will keep you updated.
Retarus Webexpress maintenance Planned Maintenance

Description

Retarus will perform a scheduled maintenance to upgrade a component of the Webexpress service. The Webexpress services will continue to be available during this change window.


Components

WebExpress


Locations

DE 2


Schedule

April 25, 2024 11:00 - April 25, 2024 12:00 UTC


April 25, 2024 12:00 UTC
[Update] Scheduled maintenance is complete.

April 25, 2024 11:13 UTC
[Update] Scheduled maintenance is starting.
EDI Service :: Degraded performanceDegraded Performance

Incident Status

Degraded Performance


Components

EDI Services


Locations

DE 2



April 24, 2024 14:02 UTC
[Resolved] We have monitored and noticed no further issues. The service is operating completely normal again.

April 24, 2024 12:27 UTC
[Monitoring] The service has been restored and all services are operating normally. We will continue to monitor the traffic closely to ensure the functionality of the service.

April 24, 2024 12:08 UTC
[Identified] We have identified the root cause of the issue and are working on the resolution. The availability of the services is ensured, but there may be delays in processing your orders.

April 24, 2024 11:39 UTC
[Investigating] We are currently experiencing an issue with our EDI gateway infrastructure at our DE2 data center, which is responsible for handling requests and connections for our EDI customers. We are investigating and will keep you updated.
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