Retarus

All Systems Operational

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Retarus Services

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




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SMS Services




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Voice Service




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WebExpress




Operational

Retarus Support




Operational

Scheduled Maintenance

Retarus software upgrade of Fax auto reply servicePlanned Maintenance

Schedule

May 7, 2024 12:00 - 13:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade the Fax auto reply service. During this time, we will be upgrading the service and provide rendering improvements for faxes being sent from the service. During the maintenance, all services will continue to be available and no downtime is expected. 
Retarus software upgrade of Fax servicesPlanned Maintenance

Schedule

May 8, 2024 11:00 - 12:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will upgrade a component responsible for handling inbound and outbound faxing. Additionally, we are updating the services responsible for sending emails to our customers. During this time window, no service disruption is expected. This update will introduce bug fixes and reliability upgrades.
Retarus software upgrade of Fax inbound servicesPlanned Maintenance

Schedule

May 13, 2024 07:00 - 09:00 UTC

Components

Fax Services Inbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2

Description

Retarus will update internal queue settings for the service Fax2Mail to align them for all customers. We do not expect any impact for customers. However, in some rare cases, some customers could receive faxes from additional MTAs. After the change, Retarus will monitor the general mail delivery for all customers. 
Retarus EDI maintenancePlanned Maintenance

Schedule

May 13, 2024 09:00 - May 14, 2024 09:00 UTC

Components

EDI Services

Locations

DE 2

Description

Retarus will upgrade the EDI service. The maintenance will include minor bug fixes and updates to improve the scheduling. The EDI service will continue to be available during this change. 

History

Retarus software upgrade of Fax inbound servicesPlanned Maintenance

Description

Retarus will upgrade a component responsible for the processing of inbound faxes. All services will continue to be available during this change and no downtime is expected. The changes in this update bring internal optimizations. 


Components

Fax Services Inbound


Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1, CH 2


Schedule

May 6, 2024 12:00 - May 6, 2024 13:00 UTC


May 6, 2024 13:00 UTC
[Update] Scheduled maintenance is complete.

May 6, 2024 12:00 UTC
[Update] Scheduled maintenance is starting.
Retarus Webexpress maintenancePlanned Maintenance

Description

Retarus is implementing an upgrade to the internal communication system for Webexpress fax jobs, leveraging the expanded infrastructure. This change is expected to be seamless and without any service disruptions. However, all connected users will be notified and requested to log off and log in again during the mentioned time window.


Components

WebExpress


Locations

DE 2


Schedule

May 6, 2024 09:00 - May 6, 2024 12:00 UTC


May 6, 2024 12:00 UTC
[Update] Scheduled maintenance is complete.

May 6, 2024 09:00 UTC
[Update] Scheduled maintenance is starting.
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