Retarus

All Systems Operational

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Locations

Retarus Services

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Certificate Changes




Operational

Scheduled Maintenance

Emergency maintenance in the redundant network core in US1Planned Maintenance

Schedule

November 21, 2024 07:00 - 11:00 UTC

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound

Locations

US 1

Description

Retarus will perform an emergency maintenance on redundant network equipment in our US1 data center, to further improve infrastructure stability and reliability. No interruption of services is expected during this maintenance, as the components are redundant and are getting updated one at a time.
Emergency maintenance in the redundant network core in US2Planned Maintenance

Schedule

November 21, 2024 09:00 - 13:00 UTC

Components

Transactional Email, Fax Services Inbound, Fax Services Outbound

Locations

US 2

Description

Retarus will perform an emergency maintenance on redundant network equipment in our US2data center, to further improve infrastructure stability and reliability. No interruption of services is expected during this maintenance, as the components are redundant and are getting updated one at a time.
Emergency maintenance in the redundant network core in DE2Planned Maintenance

Schedule

November 21, 2024 11:00 - 15:00 UTC

Components

EAS Portal, EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP), SMS Services, Voice Service, WebExpress, Retarus Support

Locations

DE 2

Description

Retarus will perform an emergency maintenance on redundant network equipment in our DE2 data center, to further improve infrastructure stability and reliability. No interruption of services is expected during this maintenance, as the components are redundant and are getting updated one at a time.
Retarus software upgrade of fax outbound servicesPlanned Maintenance

Schedule

November 26, 2024 12:00 - 13:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for the processing of outbound faxes. During this time window, no service disruption is expected. This update introduces internal optimizations which will have no external impact for customers. 
Retarus software upgrade of fax outbound servicesPlanned Maintenance

Schedule

November 27, 2024 12:00 - 13:00 UTC

Components

Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade the fax auto reply service. During this time window, no service disruption is expected. This update introduces internal optimizations and bug fixes which will have no external impact for customers. 
Retarus VoIP Media Gateway maintenancePlanned Maintenance

Schedule

December 4, 2024 04:00 - 05:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

DE 2

Description

Retarus will move VoIP Media Gateway to another network segment. The fax services will continue to be available during this change.
Emergency OFTP certificate change - ACTION REQUIREDPlanned Maintenance

Schedule

December 10, 2024 08:00 - 08:30 UTC

Components

EDI Services

Locations

DE 2, DE 1

Description

The issuer of our OFTP certificates has revoked all non-SHA-512 CA's without notice. Therefore, all customers and partners not using the new SHA-512 certificate, have to switch to it as soon as possible, as there is no alternative option. Customers, not actively pulling the TSL state of the certificate, can currently still use the old one. However, as soon as the TSL state is pulled, the certificate will be revoked and no connection to Retarus is possible anymore. This may already happen to some customers/partners, in this case please change to the new one immediately. Retarus will revoke the certificate themselves on 10.12.2024 to ensure all customers/partners can correctly use the new certificate. Please contact all your partners and ensure, that they switch before that date. In case any questions arise, you can contact us. Certificate details: Old certificate (Revoked by issuer) SN 0x73000031f283125939d6b36e230000000031f2 (2564585764222387743882005827477556658211664370 expiration date 2026-05-14 New certificate (SHA-512) 0x380000091474dbff97066430e6000000000914 (1248841743186982984743809335233902458206947604) expiration date 2028-05-15 Download link for the new certificate: https://docs.retarus.com/sci/oftp-2-certificate We apologize for any inconvenience caused by this.

History

Emergency maintenance in the redundant network core in SG1Planned Maintenance

Description

Retarus will perform an emergency maintenance on redundant network equipment in our SG1data center, to further improve infrastructure stability and reliability. No interruption of services is expected during this maintenance, as the components are redundant and are getting updated one at a time.


Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support


Locations

SG 1


Schedule

November 20, 2024 13:00 - November 20, 2024 17:00 UTC


November 20, 2024 17:00 UTC
[Update] Scheduled maintenance is complete.

November 20, 2024 13:00 UTC
[Update] Scheduled maintenance is starting.
Emergency maintenance in the redundant network core in DE1Planned Maintenance

Description

Retarus will perform an emergency maintenance on redundant network equipment in our DE1  data center, to further improve infrastructure stability and reliability. No interruption of services is expected during this maintenance, as the components are redundant and are getting updated one at a time.


Components

EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP), SMS Services, Retarus Support


Locations

DE 1


Schedule

November 20, 2024 11:00 - November 20, 2024 15:00 UTC


November 20, 2024 15:00 UTC
[Update] Scheduled maintenance is complete.

November 20, 2024 11:00 UTC
[Update] Scheduled maintenance is starting.
Retarus WebExpress maintenancePlanned Maintenance

Description

Retarus will perform a scheduled maintenance to migrate the WebExpress service to new infrastructure. The WebExpress service will be available during this change window with full functionality


Components

WebExpress


Locations

DE 2


Schedule

November 20, 2024 09:00 - November 20, 2024 13:00 UTC


November 20, 2024 13:00 UTC
[Update] Scheduled maintenance is complete.

November 20, 2024 09:00 UTC
[Update] Scheduled maintenance is starting.
Emergency maintenance in the redundant network core in CH1Planned Maintenance

Description

Retarus will perform an emergency maintenance on redundant network equipment in our CH1 data center, to further improve infrastructure stability and reliability. No interruption of services is expected during this maintenance, as the components are redundant and are getting updated one at a time.


Components

Transactional Email, Fax Services Inbound, Fax Services Outbound, Retarus Support


Locations

CH 1


Schedule

November 20, 2024 09:00 - November 20, 2024 13:00 UTC


November 20, 2024 13:00 UTC
[Update] Scheduled maintenance is complete.

November 20, 2024 09:00 UTC
[Update] Scheduled maintenance is starting.
Emergency maintenance in the redundant network core in AU1Planned Maintenance

Description

Retarus will perform an emergency maintenance on redundant network equipment in our AU1 data center, to further improve infrastructure stability and reliability. No interruption of services is expected during this maintenance, as the components are redundant and are getting updated one at a time.


Components

Fax Services Inbound, Fax Services Outbound


Locations

AU 1


Schedule

November 19, 2024 13:00 - November 19, 2024 17:00 UTC


November 20, 2024 07:19 UTC
[Update] completed

November 20, 2024 07:19 UTC
[Update] Retarus will perform an emergency maintenance on redundant network equipment in our AU1 data center, to further improve infrastructure stability and reliability. No interruption of services is expected during this maintenance, as the components are redundant and are getting updated one at a time.
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