Retarus

All Systems Operational

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Locations

Retarus Services

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

Intelligent Document Processing (IDP)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Certificate Changes




Operational

Scheduled Maintenance

Retarus Data Center DE2 Relocation (Q2–Q3/2025)Planned Maintenance

Schedule

June 23, 2025 06:00 - August 1, 2025 12:00 UTC

Components

EAS Portal, EDI Services, Transactional Email, E-Mail Security Inbound, E-Mail Security Outbound, Fax Services Inbound, Fax Services Outbound, Intelligent Capture Services (ICS), Intelligent Document Processing (IDP), SMS Services, Voice Service, WebExpress, Retarus Support, Certificate Changes

Locations

DE 2

Description

Dear Sir or Madam, We would like to inform you about an important infrastructure project that will significantly enhance the stability, performance, and scalability of our services: Retarus is relocating all network and infrastructure components currently hosted at DE2 to a new, state-of-the-art data center located in the greater Munich area. This relocation will be carried out in carefully planned phases and with the utmost diligence. No action is required on your part as a Retarus customer. Please rest assured that our high standards regarding information security, data privacy, and compliance with all applicable laws and regulations will continue to be fully observed throughout and after the relocation. These standards remain unchanged. The new data center meets the latest security requirements and is certified in accordance with internationally recognized standards (e.g., ISO 27001, ISAE 3402). Your data remains fully protected with us. The new data center location is used exclusively as a housing environment. All active components, such as servers and network devices, continue to be fully and exclusively operated and managed by Retarus. Key Information at a Glance No changes to customer-facing systems: IP addresses, URLs, and all logical entities remain unchanged. Therefore, no migration effort is required on your end. Highest standards of security and control: All relocation activities will be carried out exclusively by Retarus employees. At no point will third parties have unsupervised access to any network or server components. Seamless transition through clustering and redundancy: The current and new data centers are interconnected via high-bandwidth, redundant links. All relevant systems operate in clustered configurations, allowing for a step-by-step migration without service interruptions. Micro-outages may occur – typically unnoticeable: During the migration, very short service interruptions (a few seconds) may occur as we perform failover and availability testing. These will be brief and are typically not perceptible to end users. Automatic fallback to Frankfurt (DE1): For the duration of the migration, select services will be rerouted to our Frankfurt (DE1) data center. Customers with redundant connections to both Munich and Frankfurt will automatically benefit from this failover. Dedicated connections (e.g., Leased Lines): Customers with direct physical connections to the current data center have already been informed individually. If you have any questions, please reach out to support@retarus.com. Timeline Summary April 28 – May 9, 2025: Migration of development and staging systems Starting May 21, 2025: Initial relocation of productive network infrastructure June 23 – August 1, 2025: Gradual migration of all productive infrastructure and core network components All systems fully operational at DE2 by August 1, 2025 During the main relocation window (June 23 to August 1, 2025), we will provide transparent, real-time updates on our status page. Additional service-specific maintenance windows may be announced separately if needed. If you have any questions or concerns, please do not hesitate to contact us via support@retarus.com. We appreciate your continued trust in Retarus. Best regards, Your Retarus Team
Retarus EDI Systems maintenancePlanned Maintenance

Schedule

July 15, 2025 05:00 - July 30, 2025 16:00 UTC

Components

EDI Services, Intelligent Capture Services (ICS)

Locations

DE 2

Description

Over the next two weeks, we will gradually update our EDI server architecture to enhance system reliability. The update will be carried out in several phases in order to minimize the impact. Each phase will be monitored precisely. Downtime for each server is expected to be between 45 minutes and three hours.
Retarus software upgrade of fax servicesPlanned Maintenance

Schedule

July 16, 2025 06:00 - 07:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for handling inbound and outbound faxing. This update will introduce some minor feature improvement. During this time window, no service disruption is expected.
Retarus Email Security services maintenancePlanned Maintenance

Schedule

July 16, 2025 06:30 - 15:30 UTC

Components

E-Mail Security Inbound, E-Mail Security Outbound

Locations

DE 2, DE 1

Description

Retarus will upgrade the internal components to improve our service. All Email Security services will continue to be available during this change.
Retarus migration for fax outbound servicePlanned Maintenance

Schedule

July 16, 2025 11:00 - 13:00 UTC

Components

Fax Services Outbound

Locations

US 2

Description

Retarus will migrate a component responsible for the processing of outbound faxes.During this time window, no service disruption is expected.
Retarus software upgrade of fax servicesPlanned Maintenance

Schedule

July 21, 2025 11:00 - 12:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade components responsible for handling inbound and outbound faxing. During this time window, no service disruption is expected. This update will introduce internal optimizations.

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