Retarus

All Systems Operational

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Locations

Retarus Services

EAS Portal




Operational

EDI Services




Operational

Transactional Email




Operational

E-Mail Security Inbound




Operational

E-Mail Security Outbound




Operational

Fax Services Inbound




Operational

Fax Services Outbound




Operational

Intelligent Capture Services (ICS)




Operational

SMS Services




Operational

Voice Service




Operational

WebExpress




Operational

Retarus Support




Operational

Scheduled Maintenance

Schedule

April 2, 2024 12:00 - 14:00 UTC

Components

Fax Services Inbound, Fax Services Outbound

Locations

US 2

Description

Retarus will upgrade several core components of the Fax service in our US2 data center to further improve infrastructure stability and reliability.  Throughout this maintenance, all services will remain accessible, although you may encounter a brief interruption of less than 30 seconds. Please be aware that we are upgrading our Diffie-Hellman parameters from 2048 bits to 4096. If your application is hard-coded to accept only 2048 bits, please ensure it can also accommodate 4096 bits before the specified change window. Failure to do so may result in communication issues with our service.
Retarus SMS maintenancePlanned Maintenance

Schedule

April 3, 2024 10:00 - 13:00 UTC

Components

SMS Services

Locations

DE 1

Description

Retarus will migrate a SMS component to a new infrastructure. This change is expected to increase performance and reliability of the SMS processing. The SMS services will continue to be available during this time window.

Schedule

April 8, 2024 11:00 - 13:00 UTC

Components

WebExpress

Locations

DE 2

Description

Retarus is updating its email bounce domain for Webexpress email jobs from "wxp.retarus.com" to "wxp-mailing.com" to improve email deliverability. The change is planned to be seamless, requiring no user action and ensuring no service downtime.

Schedule

April 8, 2024 12:00 - 13:00 UTC

Components

Fax Services Outbound

Locations

DE 2

Description

Retarus will migrate a service endpoint by altering the DNS entries of following FQDNs fax4win.retarus.com fax4win.faxolution.net fax4win.de2.retarus.com from current IP 94.199.90.167 to new IP 94.199.88.194.  Please ensure that the new destination IP will not be blocked by your infrastructure. No service interruption is expected during the DNS change.

Schedule

April 9, 2024 11:00 - 12:00 UTC

Components

Transactional Email

Locations

DE 2, DE 1, US 1, US 2, SG 1, CH 1

Description

Retarus will upgrade a component responsible for receiving customer jobs. All services will continue to be available during this change and no downtime is expected. 

History

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